Study mentors
You will meet your study mentor during one of the first weeks of your studies. The study mentor is your first contact point should you have study problems. You will consult with the study mentor about your study plan, study progress or about important choices during your studies. If you need assistance or if you want to have a conversation about personal matters, then you can go to one of the study mentors.
Counsellor
Sometimes you may feel that you are being treated unfairly or inappropriately. This may be due to unwanted, sexually charged conduct expressed in words (verbal or written) or acts, but it may also take the form of violence or discrimination. VHL has a counsellor for unwanted conduct. It is the task of the counsellor to listen to your complaints, and they can help you to find a solution. Furthermore, they can help you if you want to submit a formal complaint.
Information on the tasks of the counsellor and the handling of complaints by the complaints committee is included in the ‘Regulation on unwanted conduct’, which can be found on the Intranet under ‘regulations for students’. If you wish to speak to a counsellor, please enquire with the service point as to who you can turn to.